Clean Air Atlantic
Heat pumps, ducts and insulation · Cape Breton and Halifax Regional Municipality
- The business
- A home-services company with technicians and salespeople working in two regions of Nova Scotia. It is also where Cape Breton AI Services started.
- The problem
- Calls came in while the team was on jobs or after the office closed. Online bookings arrived as loose leads that someone had to re-enter and schedule by hand. Estimates went out and follow-up depended on who had time.
- The automation
- An AI receptionist for calls, text-back for missed calls, an online booking system connected to the scheduling software, automatic booking alerts for the office, and AI-drafted estimate follow-ups that a salesperson approves.
- The result
- These systems run every day. Online bookings arrive as scheduled jobs with a technician already assigned, the office is texted for each one, and callers reach an answer outside office hours. We will add measured results here as we collect them, and we will not publish numbers we cannot back up.
How it works
- Calls answered after hoursAn AI receptionist picks up, answers routine questions and takes the details.
- Missed calls texted backSo the conversation starts in seconds, not the next morning.
- Online booking with live availabilityCustomers only see times a technician is actually free.
- Jobs created automaticallyWith the right job type, tags and technician, in the scheduling software.
- Office notifiedA text goes to the office line for every online booking.
- Estimates followed upDrafted by AI, approved by the salesperson, then sent.