Privacy policy

Who we are

Cape Breton AI Services is based in Sydney, Nova Scotia, Canada. This policy covers our website at cbaiservices.ca and enquiries made to us, including through Facebook and Instagram lead forms. Privacy questions can be sent to CapeBretonAIServices@gmail.com or raised by calling 902-709-0974.

Information you provide

Depending on how you contact us, we receive your name, email address, phone number, business name or type, appointment details, and information you choose to include in messages or an AI audit. A Facebook or Instagram demo request may include your name, email, phone number and business type. Please do not send passwords, payment-card details or sensitive personal information through enquiry forms or chat.

How we use it

We use enquiry information to respond to you, arrange your requested demo or appointment, understand your business needs and discuss the services you asked about. Sending a demo request allows us to follow up about that request by the contact methods you provide; it does not sign you up for unrelated marketing. Any separate marketing consent will be requested separately, and you can ask us to stop contacting you.

Website forms, chat and bookings

Our website contact and audit forms currently prepare an email in your own email app. You must send that email for us to receive the form details. Our booking calendar and website chat use GoHighLevel/LeadConnector. Information submitted there is processed through those services to manage conversations and appointments. Chat may use automated AI responses; please contact us directly if you need a person.

Facebook and Instagram lead forms are provided by Meta. Meta processes information under its own privacy policy, and makes submitted lead details available to our business. Email, website hosting and communications providers also process information needed to deliver their services.

Providers and disclosure

We use service providers to operate our website, email, chat, booking and enquiry tools. Information needed for those functions may be processed by those providers, including outside Canada, where different privacy laws may apply. We may also disclose information where required by law. Contact us if you would like more information about the providers used for your enquiry.

Technical information and cookies

Website hosting and embedded services may process technical information such as your IP address, browser type, device information and service logs. Our site loads Google Fonts and a LeadConnector chat widget; those providers receive the technical information needed to serve their content and may use cookies or similar technologies. You can control cookies through your browser settings, although blocking them may affect embedded features. Visiting Facebook, Instagram or our external booking calendar is also subject to those services' privacy practices.

Retention and protection

Our policy is to keep enquiry information only as long as needed to handle the enquiry, provide requested services and meet applicable recordkeeping obligations. We aim to limit access to people and providers who need it for these purposes and use reasonable safeguards appropriate to the information. No online system can guarantee complete security. Ask us about deleting information that is no longer needed.

Your choices and requests

You can ask to access or correct the personal information we hold about you, withdraw consent for further contact, request deletion, or raise a privacy concern. Email CapeBretonAIServices@gmail.com with the subject “Privacy request”, or call 902-709-0974. We may need to verify your identity before providing information. Legal requirements may limit some requests; withdrawing consent may affect services that depend on that information.

Changes to this policy

We will post updates on this page and revise the date above when our information practices change.